How do I make a return?

You may return your items within 14 days from the delivery date.
Returned items must be:

• Unused and unworn

• In their original condition

• With all labels attached

• Without any change in shape, style, or color

Items that cannot be returned due to hygiene policy:

• Underwear

• Swimwear

• Socks

Items purchased online cannot be returned to stores.

Return steps:

• Fill in the return form included in your order.

• If you lost it, download it from our website.

• Create a return request from:
  My Account > My Orders > Order > Return Request

• Send the item(s) together with the return form and purchase receipt.

Courier options:

• Onway – for cash & card payments

• ICS – for card payments only

You may request a courier pickup or deliver the package to the nearest courier office.

Return address:
Elsivikiki Ge Ltd
Chirnakhuli Street 9
0151, Tbilisi, Georgia